Refund policy

# Return and Refund Policy

Last updated: October 31, 2026

This policy applies to orders placed at [northstarfinds.shop](https://northstarfinds.shop), operated by HIGH-TECH EPOXY LLC.

## 30-day returns

You may request a return within 30 calendar days after delivery. Eligible returns are free. Email tanfordao_f14@outlook.com with your order number, the product you wish to return, and the reason. We will provide return instructions and a prepaid label where applicable. Please wait for our instructions before mailing a return.

Unless we provide different instructions, returns should be sent to:

HIGH-TECH EPOXY LLC  
14613 FRISKY LANE  
SPRING HILL, FL 34610  
United States

## Return condition and exclusions

Items should be unused and in their original condition, with packaging, tags, accessories, and documentation. This condition requirement does not apply to items that are defective, damaged in transit, or sent in error.

Personalized or made-to-order products, delivered digital products, perishable goods, opened hygiene-sensitive items, gift cards, and products marked final sale are generally not eligible for change-of-mind returns unless defective or applicable law requires otherwise. This policy does not limit consumer rights that cannot legally be excluded in the United States, United Kingdom, or your place of residence.

## Damaged, defective, or incorrect products

Contact tanfordao_f14@outlook.com promptly if an item arrives damaged, defective, incomplete, or incorrect. Include your order number, a description, and photos if available. After review, we will arrange an appropriate replacement or refund without additional return costs when the issue is confirmed.

## Refunds

After an authorized return is received and approved, we normally issue the refund to the original payment method within 3–7 business days. Your bank or payment provider may take additional time to post the credit. If it has not appeared after that period, email tanfordao_f14@outlook.com.

## Shipping and taxes

Standard shipping is free when the merchandise subtotal is greater than US$30. Any shipping charge for orders at or below US$30 is displayed at checkout before payment. We do not ask customers to pay a separate tax or import-duty charge at delivery; applicable amounts are included in the checkout total or handled by us where required by law. Original shipping charges are refunded when required by applicable law.

For return or refund assistance, email tanfordao_f14@outlook.com and include your order number.